University of California, Berkeley, Haas School of Business

MBA Finances

Federal Loans FAQ's

What options do I have if I can't make a payment?

If you have problems making a payment, you should immediately contact the holder or servicer of your loans for more information and to obtain any required forms that should be completed/submitted (if your loans are Direct Loans, contact the Direct Loan Servicing Center).

Often times, students experiencing difficulty making a payment are eligible for a deferment or forbearance. Receiving a deferment or forbearance is not automatic; you must apply for it, and you must continue making payments on your loan until your deferment or forbearance has been granted.

If you temporarily can't meet your repayment schedule but you don't meet the requirements for a deferment, your lender might grant you forbearance.

You'll have to provide documentation to the holder of your loan to show why you should be granted forbearance. For a listing of forbearance types, including necessary forms, refer to the Direct Loan Servicing Site.