Staff Jobs
Job Title: Business/Tech Suppt Analyst 2 #10158
Job ID: 10158
Location: Main Campus-Berkeley
Full/Part Time: Full-Time
Department Haas: School of Business
Regular/Temporary: Regular
Application Review Date: The First Review Date for this job is: October 19, 2009
The Closing Date is: October 19, 2009
Departmental Overview
Enterprise Computing & Services Management (ECSM) provides technical support for the Faculty, Staff and Students at the Haas School of Business, University of California, Berkeley. The Faculty/PhD/Staff Unit is responsible for supporting the computing needs of Haas’ faculty, PhD candidates and staff personnel. This position will directly support these users with the operation, maintenance and upgrading of their computing equipment within Haas’ technical environment.
Responsibilities
* Diagnose and repair hardware component failures, system software conflicts and issues.
* Diagnose and resolve network connectivity issues.
* Installs, troubleshoots, and maintains a broad range of computer hardware and software products including but not limited to: MS Exchange Messaging System, Cisco VPN, CalAgenda Calendaring System, Anti-virus programs, UCBackup and Dreamweaver.
* Install, upgrade, relocate and perform file & data transfers between old and new workstations.
* Assist with procuring replacement equipment and upgrading systems as needed or per request.
* Provide Windows and Apple Mac support, including printing to network printers.
* Support smartphone devices.
* Assist with the management of department Help Desk.
* Training and mentor junior staff, including student and seasonal consultants.
* Develop and maintain technical support and training documentation.
Required Qualifications
• Bachelor’s degree in related area and/or equivalent experience/training
• 5 to 8 years of experience in a technical environment or similarly related field
• Experience with administering Windows OS (Vista, XP, 2003)and Apple Mac OS 10.5+
• Strong interpersonal skills in order to work with both technical and non-technical users and for making group presentations.
• Thorough knowledge of desktop and business/technical support systems.
• Experience operating a technical support Help Desk, including but not limited to, fielding and assigning customer requests, workflow management and job prioritization.
• Excellent time-management and multi-tasking skills: ability to prioritize work requests and help desk assignments to ensure the most efficient means of addressing customer issues and accomplishing unit goals. Ability to assess a situation in a timely manner and escalate issues as needed.
Preferred Qualifications
• Excellent problem-solving skills.
• Active Directory, Win Registry, Group Policies, Terminal Services and VB scripting
• UNIX/LINUX experience
• Experience with MS Exchange
• Certification: Microsoft MCSE or MCSA
• Experience with supporting academic and administrative personnel.
• Familiar with a variety of technical concepts, practices and procedures.
• Smartphone and PDA support.
• Ability to multitask in a frequently fast-paced environment and in support of a user group with high service level expectations.
• Ability to work under pressure to meet project or deliverable deadlines. Performs a variety of complicated tasks with little supervision.
• Working knowledge of the following programs, applications, languages and operating systems: SSH, TCP/IP, Dreamweaver, HTML, Adobe Acrobat, Exceed, Symantec Firewall/Antivirus, MS Forefront, MS Office Suite, Oracle Calendar, Windows XP/Vista/7, Mac OS 10.5+.
• Familiar with data storage concepts and devices.
• Experience with data recovery.
• Experience Tracking, monitoring and documenting issues and assignments to ensure a timely and complete resolution.
• Experience with computer equipment salvage procedures and regulations.
Salary & Benefits
The salary for this full-time career position will range up to $58,800 annually, commensurate with experience.
For information on the comprehensive benefits package offered by the University visit:
http://atyourservice.ucop.edu/forms_pubs/misc/benefits_of_belonging.pdf
Criminal Background Check
This position has been designated as sensitive and may require a Criminal Background Check. We reserve the right to make employment contingent upon successful completion of a Criminal Background Check.
Other Information
This is a full-time career position, classified as a Business/Technical Support Analyst 2.
Equal Employment Opportunity
The University of California, Berkeley is an Equal Opportunity/Affirmative Action Employer.
UC Furloughs
The University of California Regents have approved a plan to enact system wide furloughs and other cost reduction measures due to the state budget crisis. This position may be subject to any cost cutting measures implemented at UC Berkeley.
HOW TO APPLY:
UC Berkeley has an online applicant website and no longer accepts applications via mail. To apply, please visit http://jobs.berkeley.edu
Haas School Staff Positions Currently Open
